HELP CENTER
How Can We Help?
We’ve pulled some of the most frequently asked questions and compiled them into one place. Should you have any other questions that we may have missed, contact us and we will do our best to help you.
HOW MUCH WILL MY COPAYMENT BE?
Your co-pay amount should be listed in your insurance plan documents or even on your insurance ID card. If you can't find it, you should be able to find out the amount of your co-pay by calling the customer service number on your insurance ID card. Be aware that your co-pay amount can vary depending on the particular medical service you are receiving. Co-pays for an office visit with your doctor may be less than a co-pay for a visit to the emergency room, for example, and co-pays for generic prescription medications may be less than those for brand name drugs. Also, your medical plan may require you to stay within its network of providers to maintain a lower copay; some plans charge a higher copayment if you go outside the network.
WHAT IS YOUR NEW PATIENT PROCEDURE?
When you check in to the front desk, we kindly ask that you allow us to take your picture strictly for our charting system. This is just an added step in verifying who you are for future appointments. We will then have you fill out a few pieces of paper - one is a HIPPA form (which either gives us permission or refrains us from leaving detailed messages, sending letters to your home, or telling your loved ones information if they call) and the other is an acknowledgement of our privacy practices and cancellation/no-show policy. Once you are called back to the exam room, we will ask for your height and weight and get a full set of vitals (blood pressure, pulse, oxygen saturation, and temperature). We will go over your personal medical history, medication allergies, current medications you are taking (to include herbal supplements and over-the-counter vitamins), your family medical history, your surgical history, and your social history (marital status, smoking status, etc.).
I DON’T HAVE MY INSURANCE CARD WITH ME, CAN I STILL RECEIVE TREATMENT?
Absolutely. Just know that if we don't have the insurance information (such as the company and the policy number), you may be responsible to pay for the visit in full at the time services are rendered.
CAN I VIEW VISIT NOTES, LAB RESULTS, AND IMAGING REPORTS?
Yes! And we highly encourage you to do so - this helps you be an active member in your own health care. Once you are a registered patient within our charting system, we will send you an email invitation to the portal. Simply click the link in the email and follow the set-up instructions. From the portal you can request an appointment, request a refill on your prescription, send a secure message, look at your visit notes, and view lab and imaging results. The link to the portal is at the top right-hand corner by the Facebook logo.